Terms and Conditions

between two parties - you, our customer and PCGALORE. It defines our business terms, practice, and provisions. It is not lengthy to attempt to be intimidating, but merely to seek to address essential

matters so our customers know how various aspects of doing business together will be handled.

Each page on our site refers to the fact that this guideline will be the operating process and that

customers purchasing from PCGALORE agree to this agreement and will abide by it.

DISCLAIMER
WE ARE NOT RESPONSIBLE FOR DAMAGE TO ANY PARTS WHATSOEVER. IF YOU RECEIVE A DAMAGED PART, RMA IT BACK TO US IMMEDIATELY WITHOUT USING IT OR IT WILL BE NON-RETURNABLE. ALL CHIPPED CPU ORDERS THAT DID NOT CONTACT US WITHIN 2 DAYS OF RECEIVING THE PARTS WILL BE REFUSED.

CONCERN FOR YOUR PRIVACY
Your personal information submitted through any purchase will remain inside the company. Your

address or personal information will remain private and will not be sold or given out in anyway.

ORDERING
We keep stock to a minimum & only order as to orders placed by the customer. This is done to make

sure you are getting the best deal. Some products are special order items because of daily price

fluctuations. These items usually arrive within 5 business days. Orders are normally made that day at

that given price. If you the customer order any such equipment, then you will be paying for goods at

that price on that day regardless if prices rise or fall.

We take all major credit cards, but due to high volume of fraud we will expect to see 3 pieces

of proof before goods are shipped. This will be a little disarming to most customers but it also protect us (The Seller) Proof of Identity, Gas/Water/ Telephone with the same address as the credit card.

For protection we are now using Google checkout online credit card system!

A Fee of 1.5% and 0.15p for every transaction, this is included in the price

Also included is the shipping fee of £6.50

(THIS IS IMPORTANT)

SHIPPING COSTS
Cost is determined by weight and will be included in the checkout price. Usually all small goods will be

either by first class post or recorded delivery. All other goods will start at £6.50 for Next day delivery.

Please note -- orders made by cheques may take as many as 5 business days for processing.

If an order will take longer than four business days to ship we will contact you.

There are a few business days during the year when our office is closed.

ADVERTISED SPECIAL PRICES
These Prices are a one off Specials and will be honoured. Again please consult us by phone as some

prices may be entered incorrectly.

7 DAY REFUND POLICY
A product may be returned for refund during the first 7 days from the purchase date minus a 15%

restocking fee. The item must be returned complete with all original packaging and box in order to get a refund. Sending the product back incomplete or without an anti-static bag will void the warranty. All

sales on CPU's, memory and Custom Systems are final. If you wish to cancel an order for a Custom

System, you must do so in the first 12 hours after the order date. Custom systems come with a one

year repair or replacement warranty.

Refunds will not be given on items outside the 7 Days. Memory, CPU's, and Systems may not be

returned for a refund. It is very important that only the defective item is shipped back for repair.

Any shipping for non-defective items will be at the expense of the purchaser.

RETURNING MERCHANDISE AGREEMENT (RMA)
Complete the RMA request form located on top of each page. An RMA number will be assigned to your

request internally. You may print out a copy of your RMA request, but a RMA confirmation will

NOT be sent to you. Do not wait for a RMA number before shipping your item back. The RMA number

is good for 10 calendar days and the product must be received within this period or it will be refused.

Returned products that have not followed the instructions listed on the RMA page may be returned to

the sender.

An RMA form must be completed in order to process your returned item.

CANCELLED ORDERS
Because getting orders out with expediency is a very important service of our company - handling cancellations can be tricky. Once your order is placed, it cannot be cancelled online. You must call us

to inform us of your desire to cancel your order. If your order has been processed, then a processing fee of 3% or a minimum of £5 - whichever is greater will apply. If your order has been shipped then the order

cannot be cancelled. If the order is in the process of shipment in our shipping department, then we will

do our best to stop the order but we may not be able to do so. No cancellations can be accepted via

email but leaving voicemail messages after hours is available.

CUSTOM SYSTEMS
You may order Custom Systems by emailing sales@pcgalore.co.uk or calling

0208 8197825.

Custom Systems may not be returned for a refund, but carry a one year

repair or replacement warranty.

RIGHT TO REFUSE SERVICE OR MAKE PRICE CORRECTIONS
PCGALORE reserves the right to refuse sale of items to any customer for any reason. In addition, due

to the volatile nature of pricing or availability on computer components, prices are subject to price

adjustment without prior notice. Due to the automatic nature of online purchasing, when a price has

been computed through an online order that is in error, you will be notified regarding the change and

given the option to cancel the order or pay the cost difference.

WARRANTY
All our products (other than OEM CPUs with a 30 day warranty) carry at least a one year repair or

replace warranty. In some cases the manufacturer carries a longer warranty which is passed on to you.

If a year has passed and your item becomes defective, you will have to go through the manufacturer

if they carry a longer warranty.

PCGALORE would like to thank you ..........

for a Detailed Version please read below

In these conditions the following terms shall have the following meanings:
‘Company’ means Ivan D’Souza LTD Trading as PCGALORE
‘Customer’ means any legal person whose Order is accepted by the Company

(excludes businesses)
‘Contract’ means any contract for the supply of Goods or Services by the Company to the

Customer
‘Goods’ means any goods forming the subject of this contract including parts and components of

or materials incorporated in them
‘Services’ means any services forming the subject of this contract
'Stock Items' means items that are regularly sold by the Company on a day to day basis

Quotation
Quotations by the Company unless otherwise stated in them shall be open for acceptance in 30 days

of the date of the quotation

3.1.

Existence of Contract
No Contract shall come into existence until the Customer’s order (however given) is accepted by

the earliest of: the Company’s written acceptance delivery of the Goods or Services, or the

Company’s invoice

3.2.

These conditions shall be incorporated in the Contract to the exclusion of any terms or conditions stipulated or referred to by the Customer

3.3.

No variation or amendment of this document or oral promise or commitment related to it shall be

valid unless committed to writing and signed by or on behalf of both parties

4.1.

Prices
The Prices for the Goods or Services are ex-works and include carriage, and VAT if applicable.

Prices invoiced are calculated in respect of the quantity of Goods or Services actually delivered

and hours of Services provided irrespective of the quantity in respect of which any quotation was

issued.

4.2.

The Maximum you will pay as shown in the cart on the payment page. We only sell to UK Mainland

4.3.

Price clauses shall take effect on the date of service on the customer of notice of the change.

5.1.

Payment
All invoices are payable without discount of any kind in pounds sterling on or before the date stated on the Company’s invoice and in no circumstances shall the Customer be entitled to make any deduction

or withhold payment for any reason at all.

5.2.

If the Customer fails to pay the invoice price by the due date the Customer shall not be allowed any discount given in that invoice or in any other way agreed and shall pay interest on any overdue

amount from the date of which payment was due to that on which it is made (whether before or

after judgement) on a daily basis at a rate of 8% p.a. or other such rate from time to time specified

by the Supreme Court Act 1981 and reimburse to the Company all costs and expenses (including

legal costs) incurred in the collection of any overdue amount.

6.1.

Title
For the purpose of section 12 of the Sale of Goods or Services Act 1979 the Company shall

transfer only such title or rights in respect of the Goods or Services as the Company has and if the

Goods or Services are purchased from a third party shall transfer only such title or rights as that

party had and has transferred to the Goods and Services.

6.2.

Notwithstanding the earlier passing of risk title in the Goods or Services shall remain with the

Company and shall not pass to the Customer until the amount due under the invoice (including

interest and cost) has been paid in full.

6.3.

Until title passes the Customer shall hold the Goods or Services as bailee for the Company and

shall store or mark them so that they can at all times be identified as the property of the company.

6.4.

The Company may at any time before title passes and without any liability to the Customer -

repossess and dismantle and use or sell all or any of the Goods or Services and by doing so

terminate the Customer’s right to use, sell or otherwise deal in them and (for that purpose or

determining what if any Goods or Services are held by the Customer and inspecting them) enter

any premises of or occupied by the Customer.

6.5.

Until title passes the entire proceeds of the sale of the Goods or Services shall be held in trust for

the Customer and shall be held in a separate designed account and not mingled with other moneys

or paid into any overdrawn bank account and shall be at all times identifiable as the Company’s

money.

6.6.

The Company may maintain an action for the price of any Goods or Services notwithstanding that

title in them has not passed to the Customer.

7.1.

Risk, Delivery and Performance
The Goods or Services are delivered to the Customer when the Company makes them available to

the Customer or any agent of the Customer or any carrier (who shall be the Customer’s agent

whoever pays its charges) at the Company’s premises or other delivery point agreed by the

Company. * For the purposes of delivery only working days Monday to Friday are considered

(excluding public holidays).

7.2.

Risk in the Goods or Services The Customer has the right for up to 7 working days to cancel

Order(s) for stock items which have been paid for. Notice of Cancellation must be submitted to the company in written form by hand, post or email passes when they are delivered to the Customer.

7.3.

The Company shall not be liable for any penalty, loss, injury, damage or expense arising from any

delay or failure in delivery or performance from any cause at all nor shall any such delay or failure

entitle the Customer to refuse to accept any delivery or performance of or repudiate the Contract.

8.1.

Claims Notification
Any claim that any Goods or Services have been delivered damaged, are not of the correct quantity or do not comply with their description shall be notified by the Customer to the Company in 7 days of

their delivery.

8.2.

Any alleged defect shall be notified by the Customer to the Company in 7 days of the delivery of the Goods or Services or in the case of any defect which is not reasonably apparent on inspection in 2

days of the defect coming to the Customer’s attention and in any event in the following periods:

for Goods or Services manufactured by the Company 6 months from the date of delivery;
for second hand Goods or Services no period is applicable unless otherwise specified in the

Contract; and
for Goods or Services not of the Company’s manufacture the warranty period given by the

manufacturer.

8.3.

Any claim under this condition must be in writing and must contain full details of the claim including

the reference numbers of any allegedly defective Goods or Services.

8.4.

The Company shall be afforded reasonable opportunity and facilities to investigate any claims made

under this condition and the Customer shall if so requested in writing by the Company promptly

return any Goods or Services the subject of any claim and any packing materials securely packed

and paid to the Company for examination.

8.5.

The Company shall have no liability with regard to any claim in respect of which the Customer has

not complied with the claims procedures in these conditions.

9.1

Scope of Contract
Under no circumstances shall the Company have any liability of whatever kind for:

Any defects resulting from wear and tear, accident, improper use by the Customer or use by the Customer except in accordance with the instructions or advice of the Company or the manufacturer

of any Goods or Services or Goods or Services or neglect or from any instructions or materials

provided by the Customer

9.2.

Any Goods or Services which have been adjusted, modified or repaired except by the Company

9.3.

The suitability of any Goods or Services for any particular purpose or use under specific conditions whether or not the purpose or conditions were known or communicated to the Company

9.4.

Any substitution by the Company of any materials or components not forming part of any

specification of the Goods or services agreed in writing by the Company

9.5.

Any descriptions, illustrations, specifications, figures as to performance, drawings and particulars of weights and dimensions submitted by the Company contained in the Company’s catalogues, price

lists or elsewhere since they are merely intended to represent a general idea of the Goods or

Services and not to form part of the contract or to be treated as representations

9.6.

Any technical information, recommendations, statements or advice furnished by the Company its

servants or agents not given in writing in response to a specific written request from the Customer

before the Contract is made, or

9.7.

Any variations in the quantities or dimension of any Goods or Services or changes of their

specifications or substitution of any materials or components; if the variation or substitution does

not materially effect the characteristics of the Goods or services, and the substituted materials or components are of a quality equal or superior to those originally specified.

10.1.

Extent of Liability / Warranty
All goods purchased will be supplied with a 12 month warranty (Unless Otherwise Stated). In cases where the manufacturer has setup a direct warranty relationship with the Customer (End User

Warranty) then that procedure will be applied. The Company shall have no liability to the Customer

for any loss or damage of any nature arising from any breach of any express or implied warranty or condition of the Contract or any negligence, breach of statutory or other duty on the part of the

Company or in any way of or in connection with the performance of or failure to perform the

Contract except for death or personal injury resulting from the Company’s negligence, and

expressly stated in these conditions.

10.2.

If the Customer establishes that any Goods or Services have not been delivered, have been

delivered damaged, are not of the correct quantity or do not comply with their description the

Company shall, at its option, replace with similar Goods or Services any Goods or services which

are missing, lost or damaged or do not comply with their description, allow the Customer credit for

their invoice value or repair any damaged Goods or Services.

10.3.

If the Customer establishes that any Goods or Services are defective the Customer must return

those Goods or Services forthwith, at its own cost, to the Company which will be repaired or

replaced at the Company’s discretion and according to manufacturers warranty. If the Goods or

Services can not be replaced or repaired within 30 days of the Company’s receipt thereof the

Company may credit the Customer in part or in full at it’s own discretion.

10.4.

If the Customer returns to the Company any Goods or Services for repair and some are found to

be fault free then the Company may, at its own discretion, charge the Customer for its reasonable

handling costs.

10.5.

The delivery of any repaired or replacement Goods or Services shall be at the Company’s premises or other delivery point specified for the original Goods or Services.

10.6.

Where the Company is liable in accordance with this condition in respect of only some or part of

the Goods or Services the Contract shall remain in full force and effect in respect of the other or

other parts of the Goods or Services and no set-off or other claim shall be made by the Customer

against or in respect of such other or other parts of the Goods or Services.

10.7.

No claim against the Company shall be entertained for any defect arising from any design or

specification provided or made by the Customer or if any adjustment’s, alterations to other work

has been done to the Goods or Services by any person except the Company.

10.8.

The Company shall not be liable where any Goods or Services the price of which does not include carriage are lost or damaged in transit and all claims by the Customer shall be made against the

carrier. Replacements for such or lost or damaged Goods or Services will, if available, be supplied

by the Company at the prices ruling at the date of despatch.

10.9.

In no circumstances shall the liability of the Company to the Customer under this condition exceed

the invoice value of the Goods or Services.

11.1.

General
The Company may sub-contract the performance of this Contact in whole or in part.

11.2.

The Customer shall not assign or (without first obtaining the Company’s written consent) sub-let

these Terms and Conditions or the Contract in whole or in part and it shall be a condition of any

such consent to any sub-letting of these Terms and Conditions or the Contract that the Customer

shall:
ensure and be responsible for the compliance by any sub-contractor's with the terms of this

contract;
include in the sub-contract provisions consistent with these conditions for the benefit of and

enforceable by the Company; and
furnish the Company with copies of any sub-contract upon the Company’s request at any time.

11.3.

The Company shall have a lien Customer’s property in the Company’s possession for all amounts

due at any time from the Customer and may use, sell or dispose of that property as agent for and at

the expense of the Customer and apply the proceeds in and towards the payment of such amounts

on 28 days’ notice in writing to the Customer. On accounting to the Customer for any balance

remaining after payment of any amounts due to the Company and the costs of sale and disposal the Company shall be discharged of any liability in respect of the Customer’s property.

11.4.

The Company may at its discretion suspend or terminate the supply of any Goods or Services if the Customer fails to make any payment when and as due or otherwise defaults in any its obligations

under this Contract or any other contract with the Company or becomes insolvent, has an

administrative receiver appointed of its business or is compulsorily or voluntarily wound up or the Company shall be discharged of any liability in respect of the Customer’s property.

11.5

If the Goods or Services are manufactured in accordance with any design or specification provided

or made by the Customer the Customer shall compensate the Company in full on demand for all

claims, expenses and liabilities of any nature in connection with them, including any claim, whether

actual or alleged that the design or specification infringes the rights of any third party.

11.6.

Except for any which is expressly agreed to be included in the Goods and Services all tools,

patterns, materials, drawings, specifications and other data provided by the Company shall remain

its property and all execution of any orders shall become the property of the Company.

12.

Confidentiality
The Customer shall not at any time whether before or after the termination of this Contract divulge

or use any unpublished technical information deriving from the Company or any other confidential information in relation to the company’s affairs or business method of carrying on business.

13.1
Cancellation
Orders for Goods or Services which have to be made especially for the Customer will be charged

in full unless written notice of cancellation is received not later than 2 weeks before the expected

delivery date quoted in the Company’s order acknowledgement and manufacture of them or any components for them has not commenced at the date of that notice.

13.2
The Customer has the right for up to 7 working days to cancel Order(s) for stock items which have

been paid for. Notice of Cancellation must be submitted to the company in written form by hand,

post or email.

13.3

Cancellation
Orders for Goods or Services which have to be made especially for the Customer will be charged

in full unless written notice of cancellation is received not later than 2 weeks before the expected

delivery date quoted in the Company’s order acknowledgement and manufacture of them or any components for them has not commenced at the date of that notice.

The Customer has the right for up to 7 working days to cancel Order(s) for stock items which have

been paid for. Notice of Cancellation must be submitted to the company in written form by hand,

post or email.

The Customer will be liable for any delivery costs incurred by the Company for sending the items

and the costs for returning the items to the Company where it is the case that the said items have

been allocated and despatched before a Notice of Cancellation has been received.

14.

Force Majeure

15.

Law and Jurisdiction
These Terms and Conditions shall in all respects be construed and interpreted in accordance with

the Law of Contract in England and Wales notwithstanding the effect of the law of the European

Union. Where the Company and the Customer have contracted to perform in England and Wales

or Scotland the competent Court of Jurisdiction shall be the High Court of England and Wales.

Where the Customer is resident in the European Union or EFTA, the Company may at its absolute discretion nominate the Court of the Customer’s member state to be the Court of competent

jurisdiction under the Brussels Convention. Where the Customer is resident elsewhere the

Company shall possess the absolute discretion as to the competent court or jurisdiction.

16.

Notices
Any notice given under this Contract shall be in writing and may be served personally, by registered or recorded delivery mail, by any other means which any party specifies by notice to the other.

A notice shall be deemed to have be served:
- if it was served in person, at the time of service
- if it was served by post, the day after the day after posting